Fincare Small Finance Bank emerges as a ‘Banking for All’ player with its smart banking offerings

Ashish Misra

Thiruvananthapuram: Fincare Small Finance Bank, a fast-growing bank, has emerged as a one-stop banking choice for customers with its full spectrum range of banking products and services. Since the launch of its first branch in January 2020 at SasthaMangalam, Thiruvananthapuram, the bank has established a significant presence in Southern states with over 450 banking outlets.

Commenting on the Bank’s business focus in Trivandrum, Mr. Ashish Misra Chief Operating officer – Retail Banking, Fincare Small Finance Bank said, “We are focused on the under-banked customer segments across the country. Our products and service offerings are targeted towards making banking easier, hassle-free and accessible to customers from all strata of the society. Our deposits and loan products are available at attractive rates coupled with minimal documentation and doorstep services that strive to add extra convenience for the customer. We aim to be a front-runner in engaging customers in urban India with modern banking solutions for meeting their savings and protection needs delivered through both, our branches and digital channels.”

The Bank has introduced multilingual conversational BOT on its WhatsApp Banking application, an industry first initiative, with the objective of promoting seamless banking services. Between October 2019 and September 2020, the number of unique users on the platform has increased from 1500 to nearly 40000. The Bank provides doorstep banking service for senior citizens, keeping in mind their safety and well-being amidst the pandemic. The Bank also offers services such as UPI-enabled transactions, mobile banking in 11 languages, Internet Banking in two language options viz. English and Hindi. All these services are aimed at providing a ‘Smart’ banking experience to the bank’s customers.

Some of its other banking products include Fincare-101, a Digital Savings Account, which customers can open and operate from the comfort of their homes. As of 30th September 2020, there are nearly 241203 active 101 accounts. The Bank provides attractive interest rates and easy process for its other offerings like Loan against property, Affordable Home Loans and Loan against Gold. The flagship product of the bank is Micro Loans whereby the bank assists micro-entrepreneurs with loans for livelihood activities and micro-enterprises with loans for business expansion.

About Fincare Small Finance Bank: Fincare Small Finance Bank commenced banking operations on July 21, 2017 under Section 22 of the Banking Regulation Act, 1949, after receiving the final license from the RBI in May 2017. Fincare SFB has been included in the Second Schedule to the Reserve Bank of India Act, 1934, published in the Gazette of India dated April 13, 2019. Powered by technology, Fincare SFB has set the vision to be the first of its kind ‘Rurban’ Bank enabling financial inclusion of its rural customer base and providing modern, innovative, and digital solutions to the digitally-savvy, metro, and urban customers. As on 30th September 2020, Fincare SFB serves over 26.5 Lakh customers in 19 States/Union Territory, has total deposits of Rs. 5,200 Crore, loan book of Rs. 5,300 Crore, and a workforce of over 8000. With an aim to serve the banking needs of low-income households and micro & small enterprise segments in rural India on one hand, and the digital banking needs of modern, savvy customers in urban India, Fincare SFB is on a journey of building a best-in-class bank. For more information, please visit www.fincarebank.com

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